Umniah’s Self-Service Machines Process 30,000 Integrated Digital Transactions for Customers


January 17, 2021 – Amman, Jordan: Since the launch in November 2020, Umniah’s self-service machines have processed 30,000 integrated and diverse digital service transactions for clients.


Through Umniah’s innovative self-service machines, which are the first of their kind in the Jordanian telecommunications sector, customers can now manage their own accounts, including rapid payment options, renewing their subscriptions, recharging their balance and paying the bills for their mobile or Internet plans, with the option of cash rebates.


Umniah’s 20 self-service machines are available around the clock, seven days a week in 13 different locations, including Amman, Balqa Irbid, Jerash and Zarqa, with an additional seven machines located at Umniah showrooms.


According to Umniah CEO Ziad Shatara, "Our new self-service machines have witnessed high demand, which is further proof of the strength of Umniah’s innovation and digital transformation strategy. The company will continue to provide its customers with the most cutting-edge communications solutions and services that are on par with the latest global trends in the telecommunications market." Shatara went on to add that the coronavirus pandemic, with its health guidelines that include social distancing, have changed the face of the market, now necessitating increased focus on innovation and creativity. This, according to Shatara, is where Umniah distinguishes itself, working consistently to understand the unique needs of its subscribers and presenting them with services efficiently, securely and effectively. Shatara also spoke of Umniah’s long-term strategy, which includes more extensive features that can be accessed on the self-service machines, including the payment of utility bills, traffic fines, and social security fees, as well as UWallet amenities such as cash withdrawals, deposits, transfers and payments.


Umniah is the first national telecommunications company to provide advanced self-service machines in the Kingdom, a move that is in line with its digital transformation strategy, as well as providing its customers with integrated digital communication services around the clock.