Umniah Leads the Tech Scene with Partnerships and Awards in 2024

January 2025

Umniah, a subsidiary of the Bahraini Beyon Group, marked significant milestones in 2024, celebrating 19 years of innovation in telecommunications. Strengthening its leadership, Umniah expanded 5G coverage, enhanced digital services with AI-powered solutions, and secured two prestigious social responsibility awards, highlighting its commitment to customer and community needs.

Umniah Named Fastest Mobile Network in Jordan

Umniah earned the title of Jordan’s fastest mobile network for 2023, awarded by Speedtest by Ookla, the global leader in network speed measurement. This recognition highlights Umniah’s commitment to delivering top-tier internet experiences for its customers.

Umniah Certified as a Great Place to Work®

In 2024, Umniah became Jordan’s first telecom operator to earn the Great Place to Work® certification, highlighting its commitment to fostering a supportive work environment that boosts productivity and service quality.

Construction of Tier III Certified Data Center

In 2024, Umniah began building a Tier III Certified Data Center in Amman, reinforcing its commitment to enhancing Jordan’s digital infrastructure. Designed to global standards, the center leverages advanced technologies to deliver high speeds and flexibility, supporting business growth and market adaptability.

Umniah Launched CX Customer Service Systems and Oracle Fusion ERP Project

In 2024, Umniah partnered with Tecnotree to implement advanced CX customer service systems, leveraging AI, 5G, and cloud technologies to enhance customer interactions and streamline data management. This initiative underscores Umniah’s commitment to prioritizing customer experience through innovative solutions.

Simultaneously, Umniah transitioned to Oracle Fusion ERP, a cloud-based platform integrating business functions for improved efficiency and cost reduction. With features like real-time analytics, machine learning, and AI, the platform supports global operations, enhances flexibility, and enables data-driven decision-making.

Umniah Partnered with Ericsson to Enhance Network Performance with AI

In 2024, Umniah partnered with Ericsson to optimize network performance using AI and machine learning, significantly reducing energy consumption in Jordan. This initiative reflects Umniah’s dedication to delivering superior service quality, advancing network development, and adopting cutting-edge technologies to strengthen its investment strategies.

Umniah Launched Electronic “Self-Authentication” Service

In 2024, Umniah introduced the electronic “Self-Authentication” service, simplifying prepaid line registration through the “Electronic Know Your Customer (eKYC)” system. Subscribers can securely verify their lines via the Umniah app or authorized agents using a personal ID, digital ID (SANAD), or passport.

Introducing Wi-Fi 7 Technology in Jordan

In early 2024, Umniah, in partnership with Huawei, became the first in Jordan to launch Wi-Fi 7 technology. This innovation offers faster speeds, greater bandwidth, and improved efficiency, delivering superior services and added value to its business sector clients.

Enhanced eShop

In 2024, Umniah unveiled its updated eShop, offering a modern design and improved performance to meet the growing demand for online shopping. The enhancements provide a seamless experience with upgraded pages, better accessibility, and engaging promotional content.

Strategic Partnership with Crown Prince Foundation and Al-Hussein Technical University

In mid-2024, Umniah partnered with the Crown Prince Foundation and Al-Hussein Technical University to support youth-focused programs and train students in cybersecurity and technology. This partnership aligns with Umniah’s commitment to empowering youth, fostering volunteerism, and positively impacting Jordanian society.

Recognition for Social Responsibility Programs

In 2024, Umniah received two prestigious awards for its impactful social responsibility initiatives. The “Forsa” project, launched in 2021 to renovate playgrounds in public schools, earned the International CSR Excellence Award (Gold Level) and the Best CSR Initiatives Award from International Business Magazine. With an investment exceeding 1 million Jordanian dinars, Umniah rehabilitated playgrounds in 24 schools, benefiting over 16,000 students and 66,000 community members by the year’s end.

The company also supported Jordan’s sports sector by sponsoring the Al-Faisaly and Al-Wehdat football clubs until 2026, providing financial assistance to enhance their stability and competitiveness locally and regionally.

Umniah has supported Jordan’s medical relief efforts, including field hospitals in Palestine, in partnership with the Jordan Hashemite Charity Organization. The company donated 50,000 Jordanian dinars to the Jordanian military field hospital in Gaza to help secure essential medical supplies, equipment, and medications.

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