Umniah First Company in Jordan to Receive ISO 10001:2018 Quality Management – Customer Satisfaction Certification Amman, Jordan, 20 January 2020: Continuing its series of achievements over the past few years in enhancing its customer service quality and customer satisfaction levels, Umniah has announced that it has obtained the ISO 10001:2018 Quality Management – Customer Satisfaction certification, becoming the first company in Jordan to receive this certification. The ISO 10001:2018 Quality Management – Customer Satisfaction certification provides guidance for organizations who are looking to achieve excellence in all their activities, by setting guidelines that are considered an integral part of an effective customer experience process, with the aim to meet customer needs and expectations. Umniah obtained this certification after SGS Jordan, the world’s leading inspection, verification, testing, and ISO certification firm, concluded the audit of the quality management system at Umniah to ensure the company is fully compliant with the procedures followed in this area. Umniah CEO Ziad Shatara commented on this achievement: “This certification comes as a result of the efforts we are making at Umniah to achieve and exceed the highest standards in customer service, especially since meeting a high level of customer satisfaction can be challenging for many companies. Umniah has been able to overcome this challenge and today we are the first company and the first telecommunications operator in Jordan to obtain this high-level international accreditation.” Shatara stressed the importance of this milestone, which adds to the series of achievements made by Umniah since its inception in the Jordanian market. Noting that this achievement puts Umniah in an ever-ending competition with itself in its journey to achieve the aspirations of its customers, both individuals and companies, pointing out Umniah’s commitment to follow and implement the best international practices in the field of customer service, especially as the company operates as a subsidiary of Bahrain’s Batelco Group, which is one of the leading integrated communications services providers in the world. In November 2019, Umniah received the Silver award for the Customer Complaints category at the International Customer Experience Awards 2019 in recognition of its commitment to delivering outstanding customer experiences, after being shortlisted, along with 100 other companies from around the world, for meeting the criteria and conditions set by the event organizer, Awards International. In 2017, Umniah was also awarded the ISO 10002:2014 Certification in Customer Satisfaction in recognition of its full compliance with the procedures used in the management and processing of customer complaints. -End-
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