Umniah Launches Electronic “Self-Authentication” Service

August 2024

Umniah has launched the electronic “Self-Authentication” service using the “Electronic Know Your Customer (eKYC)” system, designed to simplify prepaid mobile line registration and authentication in compliance with Telecommunications Regulatory Commission (TRC) regulations.

This service simplifies registration by allowing prepaid subscribers to securely activate and authenticate their lines directly through the Umniah app or via authorized sub-agents, using their ID, digital ID (Sanad), or passport.

This service represents a significant step toward facilitating electronic transactions, ensuring a more secure and efficient authentication process. It also improves the reliability of mobile line registrations through electronic identity verification, reducing the need for traditional paperwork.

Faisal Qamhiyah, CEO of Umniah, stated that the initiative allows users to complete transactions easily, quickly, and securely. He said, “At Umniah, we are committed to offering innovative services that meet our customers’ needs and keep pace with technological advancements. The launch of the electronic Self-Authentication service reflects our vision for a more accessible and flexible digital future, where our customers can handle their transactions with ease and comfort”

Eng. Bassam Sarhan, Chairman of TRC, stated, “The launch of the electronic “Self-Authentication” service using the eKYC system is a significant step towards advancing digital transformation in Jordan’s telecommunications sector.”

He added, “At TRC, we commend companies for adhering to our regulations, which improve the user experience, save time and effort, and improve the security and reliability in authentication processes. TRC supports the adoption of advanced innovations and technical solutions that meet the growing needs of users and contribute to our goals of improving and developing the telecommunications sector.”

Khaldoun Sweidan, Chief Commercial Officer at Umniah, said, “This service is part of Umniah’s ongoing efforts to develop solutions that elevate the customer experience to new heights. We are proud to be at the forefront of digital transformation in Jordan and consistently strive to exceed our customers’ expectations.” He explained that this service enhances security and reliability, helping to protect customer data and ensure the accuracy and authenticity of documents.

The electronic “Self-Authentication” service is expected to enhance the customer experience, improve operational efficiency, and ensure the highest levels of security and compliance.

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