Umniah is determined to provide its clients with the best connection for their home fiber Internet and router device; however, the network may be affected by the following factors:

• The location of the main router in the house
• The speed of the Wi-Fi device
• The number of devices linked to the Wi-Fi device
• Any automatic updates, applications or programs that are running on the device

In order to make sure you get the best experience and enjoy the benefits of the full Wi-Fi network, please watch the video below to help you understand the differences between the Wi-Fi bands on your router and how to change the Wi-Fi settings.

• The Wi-Fi connection ending with 5G supports higher speeds, but the coverage it affords the user is less, making it ideal for peripheral devices that support a Wi-Fi frequency band of 5Ghz
• The other Wi-Fi supports slower speeds but covers a larger area
• To make sure you have the best experience and to enjoy the entire range of benefits from your Wi-Fi network, watch the video below describing the differences between the Wi-Fi bands on your router and how change the Wi-Fi settings

• Perform a speed test by connecting your laptop or desktop directly to the fiber router port via an Ethernet cable. If you receive a subscription speed, then you are being provided with the right speed.
• Your laptop or desktop port must be compatible with the Gigabit Ethernet card to support high speeds.
• To make sure you have the best experience and to be able to enjoy the entire range of benefits from your Wi-Fi network, watch the video below describing the differences between the Wi-Fi bands on your router and how change the Wi-Fi settings

• Make sure that the yellow cable is connected between the fiber router and the box installed on the wall, and that it is not twisted.
• If everything is connected properly and the red light is still visible, please call Umniah’s Customer Service Center on 078 800 1333, 8 am - 12 am, seven days a week for further support

• Through the Umniah app
• At the Customer Service Center on 078 800 1333, 8 am - 12 am seven days a week, or our social media platforms hours a day, seven days a week.