UWallet is a new trademark electronic wallet service for mobile phones that offers a safe and effective way to make immediate financial transactions electronically, including making payments, transferring funds and making purchases on the spot, all using your mobile phone. This will reduce the need to carry cash and eliminate the risk of losing it, along with numerous other benefits. The service is also valuable to individuals with no access to traditional banking services, making an account with UWallet a safe and financial-effective option for mobile phone users. Money is safely stored in a virtual electronic wallet, which is unique to each phone number, meaning that the account number of the UWallet is the mobile phone number of the user.
Anyone who has an account with any mobile phone service provider, whether Umniah or any of the other local providers, is eligible to open a UWallet account, including all Jordanians, non-Jordanians, tourists, refugees and minors through their guardians.
No, there is no need to have a bank account. All you need is your mobile phone to make all financial transactions.
Yes, all Android and iOS mobile phones support the UWallet account.
There are no differences, only the name has been changed.
Do not worry! Your funds and all your information are safe with us. In order to use the services through the new application, please verify your information through the following link yyy.yyy, which will allow us to send you a password to access the new UWallet application.
The application is available in Arabic and English, depending on the language settings of the device.
Just press on the Forgot Password option, and the application will guide you through the steps required to get a new one.
When you enter the wrong PIN code three consecutive times, the PIN code will be blocked. You will then have to visit the Customer Service Department to reactivate it, and unblock your account.
Download the application on your new phone, and enter using your phone number and password.
You can download it again and secure it with your password.
You can register three different ways.
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No, there are no fees required to open a UWallet account. It is free of charge and there is no minimum amount that needs to be deposited. Also, there will be no fees imposed for low balances or deposits.
With the UWallet account you can:
To deposit money, visit one of Umniah’s nationwide showrooms or through currency exchange companies that offer the UWallet service. This is done in the following manner:
The maximum amount is JD1000 for one deposit transaction, with unlimited monthly transactions.
No there is no minimum for the amounts that you can deposit or withdraw, and the balance of the UWallet can be zero.
This can be done from any Umniah showroom, currency exchange companies or stores that offer the UWallet service. The UWallet subscriber will need to present their ID card/passport, and provide the phone number associated with the account.
Through any Cairo Amman Bank or Jordan Kuwait Bank ATM machine via the card-less withdrawal option.
Through a UWallet MasterCard via any local or international ATM.
Using the UWallet application:
When the transfer is completed successfully, you will receive an SMS informing you of the transaction and the new UWallet balance, with the fees already deducted from it.
Payment, transfers and purchases are immediate, and you will receive an SMS within seconds informing you of each transaction that has been successfully completed. The SMS will include the details of your transaction, the new balance, as well as any fees that have been deducted. You can also see your transaction history on the UWallet app.
A UWallet representative can help you by examining your wallet’s information record on the system, and alternatively, you can also check your transaction history on the UWallet app.
Yes, there are clear and applicable ceilings that are dictated by the Central Bank of Jordan for each transaction using UWallet. Please see the table below, bearing in mind that these ceilings are updated periodically.
Transaction |
Ceiling / Transaction In JDs |
Cash-in to the wallet |
JD1000 per transaction |
Cash-out from Umniah showroom or currency exchange companies that offer UWallet services |
JD1000 per transaction |
Cash withdrawals through local ATM machines |
JD500 daily |
Transfer from person to person, merchant or business |
JD500 per transaction |
Transfer from merchant to person, merchant, or business |
JD500 per transaction |
Salary transfer from a business to person |
JD1000 per transaction |
Loan transfer from businesses to person |
JD3000 per transaction |
Transfer from businesses to merchant |
JD500 per transaction |
Card-less cash withdrawal through local ATMs |
JD500 daily |
Payment through the eFawateercom system |
Unlimited |
There are no monthly or annual fees, only the fees and commissions that are deducted for withdrawals, bill payments, purchases, and transfers from one wallet to another. When a transaction is made, the fee will be shown on the UWallet app.
As per the instruction by the Central Bank of Jordan, you may only have two UWallet accounts, and each account must have a separate phone number associated with it.
The person who made the transactions is solely responsible for them, since they entered the number of the recipient’s wallet, the amount to be transferred, and then went through the verification process to complete the transaction using the PIN code. Therefore, before complete any transaction, please verify that all the information entered is correct.
Your money is completely secure in your UWallet account, with safety features including a distinctive PIN code entered for each payment or a transfer. There is also a record of all the transactions
If you change your mobile phone number, you will have to open a new account for the new number through an authorized UWallet agent. The authorized UWallet agent can then transfer the funds from the account associated with your old number to the new one. You will have to fill out a form requesting that the account associated with the old number is closed once all the funds are transferred to the new account.
Yes, you can use the UWallet app on your mobile phone to make transfers and to pay bills. Just be sure that the number associated with the wallet is fully operational.
To close your UWallet account, visit the showroom where you opened the account, fill out a form requesting the closure of the UWallet account, and if there are any finds in the wallet, make sure that they have been withdrawn or transferred.