Frequently Asked Questions

You can subscribe through any of the following channels: USSD (*005#), the Umniah application, Umniah shops across the kingdom, or call us from Umniah at 1333 and from other networks on 0788001333

You can enjoy the benefits of U5G mobile for only JDs 3. For U5G home please visit home U5G home page.

All you need to do is to opt-in through the following channels: USSD (*005#), the Umniah application, Umniah shops, or call us from Umniah at 1333 and from other networks on 0788001333.

The service is currently available in Zarqa, Irbid, and selected areas in Amman:

The service will soon be available in other governorates throughout the Kingdom.

With 5G technology, you will enjoy faster speed (X10 FASTER), higher capacity, low-latency video streaming, and quicker download and upload speeds, not to forget the Immersive video game experience with steady speed and connectivity.

No, the device has to be compatible with the 5G network. Here is a list of 5G mobiles:

Please note that you can check if your device supports 5G by following these steps:

Android:

  – Go to the phone settings

  – Choose Network & Internet

  – Choose the mobile network

  – Choose the preferred network mode

iOS:

Please note that iPhone 12 and later models on iOS version 16.4 or higher support 5G technology, so you can check if your device supports 5G by following these steps:

  – Go to the phone settings

  – Choose the Cellular option

  – Choose Cellular Data

  – Choose the preferred network mode

You should see all supported mobile network technologies (2G, 3G, 4G, etc.). If the 5G option is listed under Network Types, then your phone is compatible with this technology.

Upon subscription and during the 30-day validity period, you will have full access to use the 5G network from any data source, within 5G covered areas. This includes any built-in package data and additional free or purchased data bundles.

Service will be available through Umniah retail shops and Umniah eShop.

Cost will depend on the offer speed and capacity. Please check the U5G Home page.

You can activate your U5G home by subscribing in any of U5G Home page packaging.

Currently, in Some areas in Amman, Zarqa and Irbid governorates. We will be expanding to other areas soon. To find out the areas covered by the 5G network, please call the call center at 1333 from Umniah network and from other networks at 0788001333.

With 5G technology, you will enjoy faster speed (X10 FASTER), higher capacity, low-latency video streaming, and quicker download and upload speeds, not to forget the Immersive video game experience with steady speed and connectivity.

• Through Umniah Shop
• through Umniah’s website and mobile App
• Through authorized automatic bank account payment
• Through authorized automatic credit card payment
• Through eFAWATEERcom

• Dial *1333# then select Mobile Services then select inquires select Account Details then remaining bundles and credit and you’ll receive a text with all the details
• You can also add your number to your account on the Umniah app and website

• You can add you email address to Umniah website by registering to “I want to receive my bills by email” from “My Account” and we will send you a monthly e-statement
• You can add your number to your account on Umniah app and download your e-statement (for the past 3 months)
• You can view your e-statement (for the past 3 months) on Umniah website through “My Account”

*Detailed Bill service must be activated through The Umniah app and website

• Dial *1333# then select “Mobile Services” then select “inquires” then select “Account Details” then  “My latest bill and due amount”
• You can also add your number to your account on the Umniah app and website

Yes, but you must activate International Calls first

• Dial *1333# then select “Mobile Services” then select “inquires” then select “Account Details” then  “Current Month’s usage”
• You can also add your number to your account on the Umniah app and website

Please watch the below video to understand the billing cycle:

Umniah is determined to provide its clients with the best connection for their home fiber Internet and router device; however, the network may be affected by the following factors:

• The location of the main router in the house
• The speed of the Wi-Fi device
• The number of devices linked to the Wi-Fi device
• Any automatic updates, applications or programs that are running on the device

In order to make sure you get the best experience and enjoy the benefits of the full Wi-Fi network, please watch the video below to help you understand the differences between the Wi-Fi bands on your router and how to change the Wi-Fi settings.

https://youtube.com/watch?v=LVCQpaVh6zI

• The Wi-Fi connection ending with 5G supports higher speeds, but the coverage it affords the user is less, making it ideal for peripheral devices that support a Wi-Fi frequency band of 5Ghz
• The other Wi-Fi supports slower speeds but covers a larger area
• To make sure you have the best experience and to enjoy the entire range of benefits from your Wi-Fi network, watch the video below describing the differences between the Wi-Fi bands on your router and how change the Wi-Fi settings

https://youtube.com/watch?v=LVCQpaVh6zI

• Perform a speed test by connecting your laptop or desktop directly to the fiber router port via an Ethernet cable. If you receive a subscription speed, then you are being provided with the right speed.
• Your laptop or desktop port must be compatible with the Gigabit Ethernet card to support high speeds.
• To make sure you have the best experience and to be able to enjoy the entire range of benefits from your Wi-Fi network, watch the video below describing the differences between the Wi-Fi bands on your router and how change the Wi-Fi settings

https://youtube.com/watch?v=LVCQpaVh6zI

• Make sure that the yellow cable is connected between the fiber router and the box installed on the wall, and that it is not twisted.
• If everything is connected properly and the red light is still visible, please call Umniah’s Customer Service Center on 078 800 1333, 8 am – 12 am, seven days a week for further support

https://youtube.com/watch?v=uvMyX8jHvzc

• Through the Umniah app
• At the Customer Service Center on 078 800 1333, 8 am – 12 am seven days a week, or our social media platforms hours a day, seven days a week.

The eKYC process is quick, secure, and convenient. It eliminates the need to visit a physical store, reduces paperwork, and ensures compliance with regulatory requirements.

No, the eKYC service is provided free of charge as part of the telecom company’s commitment to making the registration process easier for customers.

After completing the eKYC process, your prepaid line will be registered. You can then start using your prepaid services immediately.

Yes, the eKYC process is fully mobile-friendly. You can complete the entire process using your smartphone, making it convenient to register your prepaid line from anywhere.

If your eKYC verification fails, you will receive an error message with instructions. You may need to resubmit your documents or visit one of our shops for further assistance.

The eKYC process typically takes just a few minutes to complete, depending on the quality of the documents provided and the speed of your internet connection.

Yes, the eKYC process is highly secure. It uses advanced encryption technologies and complies with regulatory standards to protect your personal information throughout the process.

You will need a valid national ID, passport, and later on will support other government-issued identification document. The document must be clear and legible to complete the verification process.

eKYC stands for “Electronic Know Your Customer.” It is a digital process that allows customers to verify their identity online using their personal documents, such as a national ID, without needing to visit a shop. This process is used to register prepaid lines in a secure and convenient way.

• Dial *133#
• Or dial *1333#, select “Mobile Services”, then select “inquiries” then “Prices and Tariffs” then “Account Details” then “Remaining Credit and Validity” and you’ll receive a text with all the details
• You can also add your number to your account on The Umniah app or website

• Dial *1333#, select Mobile Services then select Services then select General Services
• You can register your number under My Account on Umniah’s website then go to Account Details
• You can also add your number to The Umniah app, then select About my line from the list then click More

• You can call 1331, then select option 3, then follow the voice instructions
• You can dial *1331* then enter the amount you wish to transfer in piasters, then *, then the recipient’s number 078xxx, then #
• You can also use The Umniah app or website

*line must be active for 90 days to transfer credit

• Dial *133* then enter the scratch card number (14 digits) followed by #
• Or call 1331 and follow the voice instructions
• Or through any Umniah Shop
• Now you can use your credit card or the scratch card number through Umniah App/ Umniah website “Top-Up”

• Head to the nearest Umniah Shop and we will replace the card after confirming its validity

Yes, dial *1333# then select “Mobile Services”, select “Services” then “Early renewal and credit services” or dial *78#

Dial *888#, then select Data transfer and  enter the number you want to transfer to

• Dial *1333# then select “Mobile Services” then select “Services” then  “Early renewal and credit services”

*supported on selected lines

*lines must be recharged with the amount needed to renew subscription

Please watch the below video to understand the billing cycle:

A MiFi is a 4G enabled device that allows users to connect multiple devices to portable Wi-Fi

• Go to 192.168.1.1
• Enter “user” in the username and password fields
• Select the “Wi-Fi” icon
• Select “Multiple SSID”
• Enter the new password in the “Key Pass Phrase” field and enter the new network name in the “Network Name SSID”
• Click “Apply”

Yes, new postpaid subscriptions can check for coverage in their area for 4 days (including official holiday and weekends). And in case of connectivity issues, users will be fully reimbursed*

*only before consuming 4 GB

• You need a device that supports 4G connectivity
• You need a SIM card that supports 4G connectivity
• 4G internet bundles or a valid credit

Through the service gate in the dongle’s setting software. Select the amount from the list (50 piasters, 2 JD, 5 JD)

• Dial *888#
• Select “Connection Manager”
• Or through Umniah website and App

• Through the nearest Umniah Shop
• Through Umniah website
• Check out our Coverage Map

• Go to 192.168.1.1
• Enter “Admin” in the username and password fields
• Select the “Control Wi-Fi” icon
• Select “WLAN Basic Setting”
• Enter the new password in the “WPA pre-shared key” field and enter the new network name in the “SSID”
• Click “Apply”

https://youtube.com/watch?v=BP2Smy6B_OQ

Of course, dial *1333#, then select “Mobile Services” then select “Services” then “Additional Services”

A free and self-operated comprehensive menu consists of many services and inquiries where customers can get help for their mobile and internet lines

Dial *1333#, then select “Mobile Services” then select “Services” then “Additional Services”.

Dial *888#, then select “Inquire about device and SIM”

It is a fixed line service that operates on Voice over IP (VoIP) technology, which uses internet connectivity instead of conventional landlines. You can subscribe by visiting the nearest Umniah Shop

You can:

• Visit our website
• Follow us on social media platforms
• Through the Umniah app

• For Jordanian Nationals (ID Card or a military assignment certificate)
• For Palestinian Nationals – Gaza (ID Card or Passport)
• For Foreigners:

• Passport + work permit
• Passport + Residency
• Passport + Visa
• Security Clearance

*Both parties must be present (no fees will be charged)

• Dial *1333# from another phone, then select “Mobile Services” then select “Services” then select “General Services”. You must have your line’s pin number
• You can also disconnect it from your account on The Umniah app and website (if the number is already added to your account)

Dial *1333#, then select “Mobile Services” then select “Services” then select “General Services”, then select “Create / Modify Pin Number)

We will create a new SIM card with the same number our Shops (after paying renewal fees)

You can find all our shops by clicking here, or through Umniah App

• Dial *1333#, then select “Internet Services” then select “Mobile Internet”
• Dial *888#
• Register your number to your account through Umniah App or Umniah Website

Call us on 1345 from any Umniah line

eFAWATEERcom is an electronic payment service that allows you to pay your bills (mobile, , utilities, others) as well as recharging your pre-paid lines whenever you want, wherever you are. www.efawateercom.jo

• Register as a new user by clicking “Sign up” (use your Umniah phone number)
• Log in by entering your phone number and password then click “Log in”
• Sign up using Facebook, Google+, or twitter
• Navigate the app as a guest. You can pay your bills, recharge your account, and discover Umniah’s latest products and services

• Visit www.umniah.com
• Click on the “Register” icon
• Fill all your information (username, real name, Umniah phone number, etc.)

Through “You Change and we’ll tell” service from Umniah, contacts will be notified that you changed your number when they call you. Dial *1333# from your new number then select “Mobile Services” then “Services” Services” then follow the instructions for for free

This service allows you to know who called you when your phone was turned off or out of reach or busy. You can subscribe by sending “On” to 98001.

Each SMS costs 6 for prepaid lines and 2 JD monthly for postpaid lines

You can also use the service on demand by *11# (6 piasters per message)

Maintenance on our Network

From time to time we need to do maintenance to fix and improve our service, if you’re experiencing a problem with the network please use our Coverage Map

Signal Blackspots Explained:

Whatever network you’re on, your Mobil signal can sometimes be less than perfect. But mobile signal issues aren’t always caused by how far you are from the nearest mobile phone mast.

Sometimes they happen because of the location of the building you’re in, or the building itself. We call these areas ‘black-spots’ and all mobile phone networks around the world suffer from them. You can experience them whenever you are, even in cities with lots of mobile masts.

• Your Location

If you’re a long way from a mobile phone mast, your signal might be weaker.

• Your Environment

Buildings, hills and living in a basement or tower block can all block mobile signals.

• Your phone

A low battery or out of dates software can affect how your phone interacts with or network.

At first glance, it may not seem like all this has a ton of applicability to your day-to-day life. But Yes, Mobile phone signals do get affected due to bad weather conditions. Now, when these wireless channel encounters the bad weather then following are some parameters that can cause problems in reception of a call, Dense cloud, thunder &lightning, temperature, humidity etc.

Factors of which number of users connected can be the reason that affects the coverage.

• Peak Time: the time of day when many of people use the same service at the same time.
• Time of Calling: in the special occasions where many people use the same service for example official holidays and Eid days

For example, if you are using an IP TV and watching a show, a speed test would show a poor result.

*144# for Prepaid &

*1333# for Postpaid

Through *404#

Through *100# and *1333# for prepaid and postpaid.

Through *130# for prepaid and postpaid.

Through *221# for prepaid and postpaid.

Through *111# for prepaid and postpaid.

Through *78# for prepaid.

Through *888# for prepaid and postpaid.

UWallet is a new trademark electronic wallet service for mobile phones that offers a safe and effective way to make immediate financial transactions electronically, including making payments, transferring funds and making purchases on the spot, all using your mobile phone. This will reduce the need to carry cash and eliminate the risk of losing it, along with numerous other benefits. The service is also valuable to individuals with no access to traditional banking services, making an account with UWallet a safe and financial-effective option for mobile phone users. Money is safely stored in a virtual electronic wallet, which is unique to each phone number, meaning that the account number of the UWallet is the mobile phone number of the user.

Anyone who has an account with any mobile phone service provider, whether Umniah or any of the other local providers, is eligible to open a UWallet account, including all Jordanians, non-Jordanians, tourists, refugees and minors through their guardians.

No, there is no need to have a bank account. All you need is your mobile phone to make all financial transactions.

Yes, all Android and iOS mobile phones support the UWallet account.

There are no differences, only the name has been changed.

Do not worry! Your funds and all your information are safe with us. In order to use the services through the new application, please verify your information through the following link yyy.yyy, which will allow us to send you a password to access the new UWallet application.

The application is available in Arabic and English, depending on the language settings of the device.

Just press on the Forgot Password option, and the application will guide you through the steps required to get a new one.

• To change your PIN code, through the main menu of the application, choose Settings, then select Change Pin. You will be asked to enter the old PIN code, and then the new one twice, and verify the request. You will then receive an SMS with the new PIN code.
• If you forget your PIN code, on the main menu of the application, choose Settings, and then Forgot Pin, and follow the instructions on the screen.

When you enter the wrong PIN code three consecutive times, the PIN code will be blocked. You will then have to visit the Customer Service Department to reactivate it, and unblock your account.

Download the application on your new phone, and enter using your phone number and password.

You can download it again and secure it with your password.

You can register three different ways.

• Download the app online through the following link.

xxx.xxx.xxx

• Register online using the following link:

https://UWalletregistration.umniah.com

No, there are no fees required to open a UWallet account. It is free of charge and there is no minimum amount that needs to be deposited. Also, there will be no fees imposed for low balances or deposits.

With the UWallet account you can:

• Deposit and withdraw money to and from UWallet
• Transfer money from UWallet to other electronic wallets (from one person to another)
• Transfer money from UWallet to service and utilities providers (water, electricity, telecommunications, etc.)
• Transfer money to various government organizations (taxes, fees, real estate taxes, penalties, etc.)
• Transfer money from UWallet to businesses and commercial establishments (points of sale, gas, travel and tourism, etc.)
• Pay bills through eFawateercom

To deposit money, visit one of Umniah’s nationwide showrooms or through currency exchange companies that offer the UWallet service. This is done in the following manner:

• Provide the employee with the phone number associated with your wallet, and the amount you wish to deposit.
• Fill in the deposit form and sign it.
• The employee will deposit the required amount in your wallet through the UWallet system.
• You will receive an SMS with the deposit information and the new balance in your wallet. You could also monitor all your financial transactions through the UWallet app.

The maximum amount is JD1000 for one deposit transaction, with unlimited monthly transactions.

No there is no minimum for the amounts that you can deposit or withdraw, and the balance of the UWallet can be zero.

• Check your balance through the UWallet app at any time by simply clicking on the Balance icon.
• Or you can check your balance by visiting any authorized UWallet agent.

This can be done from any Umniah showroom, currency exchange companies or stores that offer the UWallet service. The UWallet subscriber will need to present their ID card/passport, and provide the phone number associated with the account.

• Give the employee the phone number associated with your UWallet account, and the amount to be withdrawn.
• Fill in and sign the cash withdrawal form.
• The employee will withdraw the amount requested from your account, and you will receive an SMS containing an OTP that should be given to the employee in order to verify that you are rightful owner of the wallet.
• The employee will complete the process of withdrawing the amount and will hand it over to you.
• You will receive an SMS informing you of the transaction and the new balance, which will also reflect the fees deducted.

Through any Cairo Amman Bank or Jordan Kuwait Bank ATM machine via the card-less withdrawal option.

• Access the UWallet application
• Choose the Withdraw Cash from ATM option and enter the OPT that you receive via SMS.
• At the ATM machine, choose the Card-less Services option.
• Then select UWallet or Mobile Phone Services.
• Enter the phone number associated with the UWallet account
• Enter the password sent to you via SMS.
• Enter the amount you wish to withdraw, bearing in mind that fees will be deducted from the new balance
• You will then receive an SMS informing you of the withdrawal transaction.

Through a UWallet MasterCard via any local or international ATM.

• As long as there are enough funds in the wallet, you can withdraw a maximum of JD1000 either from an Umniah showroom or from a currency exchange company that provides the UWallet services each time.
• For ATM withdrawals, the daily limit is JD500.
• The ceiling for all transactions is constantly being amended, as per instructions from the Central Bank of Jordan, so kindly check the Umniah website for the latest updates.

Using the UWallet application:

• After entering the password for your account, go to the app’s main menu and select Money Transfer.
• In the Money Transfer option, a box will appear, in which you enter the number of the person who you want to receive the transfer, as well as a box where must enter the amount you want to send in Jordanian dinars. Once you have filled in the two boxes, verify the transaction by pressing Continue.
• A screen will pop up with a summary of the transaction. To continue, enter your PIN code, which is made up of four numbers.

When the transfer is completed successfully, you will receive an SMS informing you of the transaction and the new UWallet balance, with the fees already deducted from it.

• You can pay for purchases from any authorized company or store that offers the UWallet service and has the UWallet logo clearly displayed at their entrance, including their UWallet number, which will be used to transfer funds from your wallet to the merchant’s wallet (person to merchant) or from your wallet to the company (person to business) using the UWallet application.
• Soon, you will also be able to pay through the points of sale available in participating shops by entering the phone number associated with your wallet with the PIN code, and the required amount.
• You can also pay for more than 300 services through eFawateercom, which is available on the UWallet application.
• Pay using your UWallet MasterCard, which can be used at various points of sale both locally and internationally.

Payment, transfers and purchases are immediate, and you will receive an SMS within seconds informing you of each transaction that has been successfully completed. The SMS will include the details of your transaction, the new balance, as well as any fees that have been deducted. You can also see your transaction history on the UWallet app.

A UWallet representative can help you by examining your wallet’s information record on the system, and alternatively, you can also check your transaction history on the UWallet app.

Yes, there are clear and applicable ceilings that are dictated by the Central Bank of Jordan for each transaction using UWallet. Please see the table below, bearing in mind that these ceilings are updated periodically.

There are no monthly or annual fees, only the fees and commissions that are deducted for withdrawals, bill payments, purchases, and transfers from one wallet to another. When a transaction is made, the fee will be shown on the UWallet app.

As per the instruction by the Central Bank of Jordan, you may only have two UWallet accounts, and each account must have a separate phone number associated with it.

The person who made the transactions is solely responsible for them, since they entered the number of the recipient’s wallet, the amount to be transferred, and then went through the verification process to complete the transaction using the PIN code. Therefore, before complete any transaction, please verify that all the information entered is correct.

Your money is completely secure in your UWallet account, with safety features including a distinctive PIN code entered for each payment or a transfer. There is also a record of all the transactions

• conducted through each UWallet account at the Central Bank of Jordan, which guarantees the highest possible levels of security.
• As long as your PIN code is private, unique and not known to anyone else, then your UWallet account is safe and impenetrable.
• If you suspect that someone knows your PIN code, and may have revealed it to someone else, change it through the UWallet app on your mobile phone. Also call the UWallet customer service center to check your most recent transactions on your account.

If you change your mobile phone number, you will have to open a new account for the new number through an authorized UWallet agent. The authorized UWallet agent can then transfer the funds from the account associated with your old number to the new one. You will have to fill out a form requesting that the account associated with the old number is closed once all the funds are transferred to the new account.

• First, contact the UWallet customer service center or visit the showroom where you opened your UWallet account to report the theft and freeze the account.
• Once you have a new phone, download the UWallet app and reactivate your account at any Umniah showrooms. Be sure to have a valid ID so that your identity can be verified and the account can be activated.

• It is always better to ensure the phone number associated with your UWallet is operational, since all transactions and processes require that you receive an SMS, either as notification, as verification of a transaction, to send a transaction number, or to send an OTP.
• Therefore, if the number is not operational, then the ability to conduct transactions will be very limited, especially those that require information to be sent via SMS.
• If you change your phone number, then fill in a form asking for the cancellation of the wallet associated with your old number, after emptying out the funds, and open another account linked to your new phone number at any Umniah showrooms.

Yes, you can use the UWallet app on your mobile phone to make transfers and to pay bills. Just be sure that the number associated with the wallet is fully operational.

To close your UWallet account, visit the showroom where you opened the account, fill out a form requesting the closure of the UWallet account, and if there are any finds in the wallet, make sure that they have been withdrawn or transferred.

https://youtube.com/watch?v=hN7Jvd9dL0Q

https://youtube.com/watch?v=3f-fvVHY7FE

https://youtube.com/watch?v=454a_nP0zu8

https://youtube.com/watch?v=PdB8QGciQUI

https://youtube.com/watch?v=btsjogknqtw

https://youtube.com/watch?v=52YwR4tXFa8

https://youtube.com/watch?v=zxCOljkimZM

https://youtube.com/watch?v=eSBJe0azUmk

https://youtube.com/watch?v=myEfrZz4HNE

https://youtube.com/watch?v=LVCQpaVh6zI