FAQS

FAQS
I lost signal. How can I notify you of this problem?I lost signal. How can I notify you of this problem? I lost signal. How can I notify you of this problem?I lost signal. How can I notify you of this problem? I lost signal. How can I notify you of this problem?
  • Dial *133* then enter the scratch card number (14 digits) followed by #
  • Or call 1331 and follow the voice instructions
  • Or through any Umniah Shop
  • You can also use the Umniah app or website under “Recharge”
  • Dial *133#
  • Or dial *1333#, sselect “Mobile Services”, then select “inquiries” then “Prices and Tariffs” then “Account Details” then “Remaining Credit and Validity” and you’ll receive a text with all the details
  • You can also add your number to your account on The Umniah app or website
  • Dial *1333#, select “Mobile Services” then select “Services” then select “General Services”
  • You can register your number under “My Account” on Umniah’s website then go to “Account Details”
  • You can also add your number to The Umniah app, then select “About my line” from the list then click “More”
  • Dial *1333# then select “Mobile Services” then select “Services” then “Credit Services”
  • Call 1333 and follow the voice instructions
  • You can call 1331, then select option 3, then follow the voice instructions
  • You can dial *1331* then enter the amount you wish to transfer in piasters, then *, then the recipient’s number 078xxx, then #
  • You can also use The Umniah app or website

*line must be active for 90 days to transfer credit

Press *133* then enter the 14 digit number on the recharge card, followed by # then press the call button,

Or call 1331 from your phone and follow the instructions from the automated response system,

Or visit Umniah's showrooms,

Or through the Umniah self-care App.
  • Head to the nearest Umniah Shop and we will replace the card after confirming its validity

  • Yes, dial *1333# then select “Mobile Services”, select “Services” then “Early renewal and credit services” or dial *78#

 

Dial *888#, then select “Data transfer” and  enter the number you want to transfer to

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