FAQS

FAQS
I lost signal. How can I notify you of this problem?I lost signal. How can I notify you of this problem? I lost signal. How can I notify you of this problem?I lost signal. How can I notify you of this problem? I lost signal. How can I notify you of this problem?
  • Dial *133#
  • Or dial *1333#, sselect “Mobile Services”, then select “inquiries” then “Prices and Tariffs” then “Account Details” then “Remaining Credit and Validity” and you’ll receive a text with all the details
  • You can also add your number to your account on The Umniah app or website
  • Dial *1333#, select “Mobile Services” then select “Services” then select “General Services”
  • You can register your number under “My Account” on Umniah’s website then go to “Account Details”
  • You can also add your number to The Umniah app, then select “About my line” from the list then click “More”
  • Dial *1333# then select “Mobile Services” then select “Services” then “Credit Services”
  • Call 1333 and follow the voice instructions
  • You can call 1331, then select option 3, then follow the voice instructions
  • You can dial *1331* then enter the amount you wish to transfer in piasters, then *, then the recipient’s number 078xxx, then #
  • You can also use The Umniah app or website

*line must be active for 90 days to transfer credit

  • Dial *133* then enter the scratch card number (14 digits) followed by #
  • Or call 1331 and follow the voice instructions
  • Or through any Umniah Shop
  • Now you can use your credit card or the scratch card number through Umniah App/ Umniah website "Top-Up"
  • Head to the nearest Umniah Shop and we will replace the card after confirming its validity

  • Yes, dial *1333# then select “Mobile Services”, select “Services” then “Early renewal and credit services” or dial *78#

 

Dial *888#, then select “Data transfer” and  enter the number you want to transfer to

  • Dial *1333# then select “Mobile Services” then select “Services” then  “Early renewal and credit services”

*supported on selected lines

*lines must be recharged with the amount needed to renew subscription

  • Through Umniah Shop
  • through Umniah’s website and mobile App
  • Through authorized automatic bank account payment
  • Through authorized automatic credit card payment
  • Through eFAWATEERcom
  • Dial *1333# then select “Mobile Services” then select “inquires” select “Account Details” then  “remaining bundles and credit” and you’ll receive a text with all the details
  • You can also add your number to your account on the Umniah app and website
  • You can add you email address to Umniah website by registering to “I want to receive my bills by email” from “My Account” and we will send you a monthly e-statement
  • You can add your number to your account on the Umniah app and download your e-statement (for the past 3 months)
  • You can view your e-statement (for the past 3 months) on Umniah website through “My Account”

*Detailed Bill service must be activated through The Umniah app and website

  • Dial *1333# then select “Mobile Services” then select “inquires” then select “Account Details” then  “My latest bill and due amount”
  • You can also add your number to your account on the Umniah app and website
A MiFi is a 4G enabled device that allows users to connect multiple devices to portable Wi-Fi

جهاز MIFI المدعم لخدمة الجيل الرابع يمنح المشتركين القدرة على شبك أكثر من جهاز بالإنترنت من خلال WIFI

A Dongle is a 4G enabled that allows users to connect to the Internet when connected to a USB port

  • Go to 192.168.1.1
  • Enter “user” in the username and password fields
  • Select the “Wi-Fi” icon
  • Select “Multiple SSID”
  • Enter the new password in the “Key Pass Phrase” field and enter the new network name in the “Network Name SSID”
  • Click “Apply”
  • Go to 192.168.1.1
  • Enter “Admin” in the username and password fields
  • Select the “Settings”
  • Select “WLAN Basic Setting”
  • Enter the new password and then click “Apply”

Yes, new postpaid subscriptions can check for coverage in their area for 4 days (including official holiday and weekends). And in case of connectivity issues, users will be fully reimbursed*

*only before consuming 4 GB


 
  • You need a device that supports 4G connectivity
  • You need a SIM card that supports 4G connectivity
  • 4G internet bundles or a valid credit

Through the service gate in the dongle’s setting software. Select the amount from the list (50 piasters, 2 JD, 5 JD)

  • Dial *888#
  • Select “Connection Manager”
  • Or through Umniah website and App
  • Through the nearest Umniah Shop
  • Through Umniah website

A free and self-operated comprehensive menu consists of many services and inquiries where customers can get help for their mobile and internet lines

Of course, dial *1333#, then select “Mobile Services” then select “Services” then “Additional Services”

Dial *1333#, then select “Mobile Services” then select “Services” then “Additional Services”.

Dial *888#, then select “Inquire about device and SIM”

It is a fixed line service that operates on Voice over IP (VoIP) technology, which uses internet connectivity instead of conventional landlines. You can subscribe by visiting the nearest Umniah Shop

You can:

  • Visit our website
  • Follow us on social media platforms
  • Through the Umniah app
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