FAQS

FAQS
I lost signal. How can I notify you of this problem?I lost signal. How can I notify you of this problem? I lost signal. How can I notify you of this problem?I lost signal. How can I notify you of this problem? I lost signal. How can I notify you of this problem?

You can transfer to another tariff in general by calling 1333 then 1 then 1 then 2 then 2

Enter *133# on your mobile phone, your account balance will appear on the screen within seconds,

Dial 1333 on your mobile phone and find out your account balance through the IVR list,

Or sign into your account on the Umniah self-care Application to know your account balance.
Yes.  You can change your package by calling 1333 or by visiting one of our showrooms and you will find our sales representatives ready to help you.
There is no limit for the debit amount in the case of prepaid lines. If you are a postpaid subscriber, the limit of the debit amount varies according to your deposited amount.
There is a blockage of 90 days on balance transfer services for newly activated lines. After the blockage period is over, you can transfer the balance by:

Calling the interactive IVR on 1331, and selecting option 3. For more details press here,

Dialing * then 1331 then * then the amount to be transferred in piasters then * then the recipient's number starting with 078 followed by #.
Press *133* then enter the 14 digit number on the recharge card, followed by # then press the call button,

Or call 1331 from your phone and follow the instructions from the automated response system,

Or visit Umniah's showrooms,

Or through the Umniah self-care App.
Through the interactive IVR by calling 1331 option 3, and following the instructions,

Or by pressing * then 1331 then * then the value to be transferred in piasters then * then the recipient's number starting with 078 followed by #,

Or through the Umniah self-care app.
By dialing *456#, while ensuring that the subscriber's line supports this privilege and that there is sufficient balance for the subscription.

Please visit the products and services menu of the mobile application

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