Umniah presents new value added services on top of the current Unified Communication and Collaboration (UCC) which offers customers industry-leading collaboration technologies in a secure and scalable service cloud model to improve the flexibility, efficiency, and agility of the business.
Additions to this service are a top call recording service, eFax and advanced billing solutions.
UMNIAH is pleased to present new value added services on top of current UCC offerings.
Umniah UCC Service offers customers industry-leading collaboration technologies in a secure and scalable service cloud model to improve the flexibility, efficiency, and agility of the business.
|Based on skills, agent expertise level, region, customer priority
|Comprehensive outbound module quality management, automatic call back,
|Flexible and powerful queue configuration with audio messages and distribution algorithm
|IVR module with easy web wizard to define IVR services
|Rich reporting interface covering all ACD components
1. Basic Call Center
Basic package will be SIP based, and it routes calls to queues, analyzes and generates advanced statistical reports that help customers optimize their contact center. This package includes: voice calls, IVR and softphone.
2. Premium Call Center
Premium package will provide agents with additional features over the basic package including: website chat and email integration with the call center system.
Call Center Features
3. Call Recording
This will be for companies that need to record calls either for critical services with legal requirements, for operator training or just to keep track of important calls.
Call Recording Features
i. Caller number
ii. Called number
iii. Date and time
viii. All Calls
Inbound fax will be received to email and requests will be routed based on the assigned agent’s skills and sent.
It’s an advanced and easy-to-use solution for monitoring and analyzing telephone traffic for Cisco UC. It is a call reporting and accounting application. Umniah shops or call us at 0780780780 or email email@example.com
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