Q: What is Umax?
A: Umax is Umniah’s brand for WiMAX (Worldwide Interoperability for Microwave Access), which is a convenient wireless broadband Internet access method that does not require a phone line.
Q: What is the difference between a dial-up, ADSL and Umax connection?
The below table summarizes the differences:
A: The below table summarizes the differences:
|
Features
|
Dial-up
|
ADSL
|
Umax
|
|
Device Needed
|
Dial-up Modem
|
ADSL Modem
|
CPE
|
|
Phone Line
|
Required
|
Required
|
Not Required
|
|
Speed
|
Up to 56 Kbps
|
Up to 8 Mbps
|
Up to 2 Mbps
|
|
Connection
|
Requires a telephone line
|
Requires a telephone line and network wire
|
Requires a network wire
|
|
Ability to use the service in more than one
geographical location
|
No
|
No
|
Yes
|
Q: Where can I subscribe to Umax?
A: For more information about Umniah shops selling Umax, please
click here.
Q: Who can subscribe to Umax?
A: Any customer who needs reliable and competitive access to the Internet.
Q: Do I need an Umniah line to get Umax?
A: No, you do not require an Umniah mobile line or landline to enjoy a Umax subscription, as Umax is a wireless access service.
Q: How many Umax lines can I get?
A: As many lines as you need provided that you meet Umniah’s credit requirements.
Q: How long does it take to activate my Umax connection?
A: It takes only 10 minutes.
Q: What is a CPE?
A: CPE, or Customer Premises Equipment, is a small portable device that enables you to connect to the Umax service any time and from any location within the Umax coverage area.
Q: How can I get a CPE?
A: The CPE will be offered as part of the Internet subscription plan that you subscribe to. The payment plan varies between offers.
Q: How can I configure my wireless modem?
A: By simply reading the Quickstart manual provided with your CPE and following its clear and user-friendly instructions.
Q: Who do I contact if I need help?
A: You can call our Support Center on 1344 from an Umniah line, or +962788001344 from any other network.
Q: What is the meaning of “CAP limit”?
A: A CAP limit is the total number of GB allowed of downloaded and uploaded data during each month, and it varies based on the nature of your subscription.
Q: How can I tell if I reach my CAP limit?
A: You will be notified through an SMS message when you reach:
• 50% of your CAP threshold
• 80% of your CAP threshold
• 100% of your CAP threshold
You can also check your CAP limit and your subscription details through Umniah’s website, www.umniah.com, and registering on our Broadband Portal.
Q: What happens when I reach my CAP limit?
A: Your subscription speed will be throttled to 64Kbps as per the fair Usage Policy. Please
click here for more information
Q: How can I recharge my CAP?
A: You can top up your account by visiting any of Umniah’s branches and using your credit card or a prepaid Internet card through the Broadband portal on our website.
Click here for more information
Q: How long does it take to recharge my account?
A: It takes only 10 minutes.
Q: Can I upgrade or downgrade my subscription?
A: You can upgrade your subscription anytime you want, however downgrading it is only available upon renewal.
Q: Does the Umax service cover my home?
A: For coverage details, you can call our Contact Support Center on 1344 from an Umniah line or +962788001333 from any other network, or click here to visit our coverage map.
Q: Can I terminate the service?
A: Yes, you can, but only if you are facing technical problems that could not be solved when you first subscribed to the service.
Q: What is the meaning of Kbps (Kilobits Per Second)?
A: This term is commonly used in describing data transfer rates.
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