Documents must be supplied at subscription: 

After that our staff will verify that Umax coverage serves the location from which you which to connect to the Internet.

If the coverage meets your satisfaction, then you must select most convenient offer with respect to speed and subscription period and after that the service is activated and Wireless modem device is provided for you. After that service and wireless modem leasing contracts are signed in addition to WiFi receiver form if needed.

After all procedures are carried out internally (contract processing and wireless Modem delivery), you can test the service by activating the wireless modem device and connecting to the Internet, our sales support team will contact you shortly after that to confirm that the wireless modem service activation has been successful.

In case of any problems please call our customer care center at 1333 from any Umniah mobile or +962788001333 from any other network, all problems will be handled with care and forwarded to the technical division involved, personnel from that division will visit the customer to investigate and solve the problem as fast as possible.

If the problem is not solved, then the customer must go back to Umniah’s main shop to settle any financial arrangements like deposit refund if all conditions in the contract applied.

For any inquiry or additional information about Umax you can also call 1333 from any Umniah mobile or +962788001333 from any other network.

In case there is no Umax coverage in desired location, then all your details will be provided to technical support department to follow up on this issue and revert back to you as soon as the problem is solved for more info about the coverage please Click here, however an ADSL service will be offered from Batelco Jordan and a substitute until Umax coverage reaches your location.